Option 1
Email Trutex
Email us with your order details and we'll help you with the next steps of your return or exchange.
Email TrutexHelp & Support
Refunds & Returns
If your item meets the conditions on this page, we can help with a return or exchange by email or at the original store. Refunds go back to the payment card or account you used.
At a glance
The five things that matter
- Within 30 days of the date of purchase
- Original receipt must be presented
- Original tags still attached
- Saleable condition good, unworn state
- Regular-priced items sale items excluded
Return conditions
Can I return or exchange my item?
Eligible for return or exchange
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Returned within 30 days
A maximum of 30 days from the date of purchase.
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Original receipt presented
The purchase receipt is required for every return or exchange.
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Original tags attached
Tags must remain on the garment as sold.
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Good, saleable condition
The product must be in a condition that allows it to be resold.
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Regular-priced item
Only regular-priced items may be refunded.
How to return
Two ways to return an item
Option 2
Return to the original store
Bring the item, with its receipt and tags, back to the store where it was purchased.
Our Stores-
01
Check the conditions
Make sure your item meets the return conditions above.
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02
Prepare your details
Order reference, account name and account email address.
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03
Email or visit the store
Contact Trutex by email, or return to the original store.
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04
Goods received & assessed
The return is processed once the goods are received and checked.
Refund process
How your refund is processed
The timeframe begins when the returned goods are received, or when evidence of return is provided.
- Day 0 — goods received Return received or evidence provided
- Typically ~5 days As stated on the current page not a guarantee
- Up to 14 days maximum The stated upper limit
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Original payment method
Refunds go back to the same payment card or account originally used.
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Discounts considered
Any applicable discounts may affect the refund value.
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Condition on receipt
Products must not show unreasonable use or damage that reduces their value.
Delivery charge refunds
If an order is returned more than 7 days after you receive it, the delivery charge is refunded only when the goods are damaged, faulty or incorrect.